Here are 4 ways on how to provide excellent customer service for online sales.
1. Be honest in your description
2. Respond within 24 hours to any questions or concerns
3. Be willing to accept returns and offer refunds
4. Ship out items quickly
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The Dapper Advisor, Full-Time eBay & PoshMark Seller!
#CustomerService #PoshMark #eBay
let's get everybody on YouTube this is your boy Akhil McLeod and I'm a full-time eBay and Poshmark seller and in today's video I'm gonna give you guys some tips on how to provide excellent customer service even if you're selling things online so if you guys are interested in these kind of videos don't forget to hit that like button and subscribe to the channel for more videos and without further ado let's get right into it hi Joe so if you're anything like me when it comes to customer service the one thing that I love about selling things online is that customer service is a lot easier you don't have to deal with people walking in and out of your store trying things on and putting it back on folding items just to look at it and then just tossing it back on the rack like you don't have to deal with a lot of those type of things and not to say that I have a ton of retail experience but trust me I used to shop a lot and I was one of those people that I would walk into a store and if I didn't feel like I was greeted well or if I feel like my like somebody isn't willing to help me you know I walk out and I just wouldn't have a good customer experience but the good thing about selling things online is that there's only a few things that you can do to really provide good customer service so one of the first things you can do to provide excellent customer service when you're selling things online is to be a hundred percent transparent in your description and just be a hundred percent honest overall what I mean by that is even if you're selling something on eBay Poshmark or even if you have a Shopify store the best thing to do is to be a hundred percent honest now I've even heard some resellers say one of the hardest parts about selling things online is dealing with the customer after the item is sold and honestly if you're doing everything right in your description and you're not lying or you're not trying to swindle once the item is shipped out that's really the the single is really complete for the most part and of course sometimes you will have to accept returns because the item doesn't fit but outside of the item not fitting or the customer change in their mind because of they may have found it cheaper somewhere else outside of those two reasons they really shouldn't come a time where you should be worried about the customers overall experience once you shipped out that item so one of the best ways to count right that is to make sure that you're 100% honest in your description and if the item is used and it has any flaws definitely detail that in the description and even if it's brand-new with tags but it's a b-grade and it may have came from my outlet and it literally has to degrade sticker on there definitely be up front and 100% honest with the buyer because some buyers they don't want be great stuff and they don't want things that manufacturer defects or anything like that so definitely be a hundred percent honest because by doing that you'll be able to maintain some longevity in the business and you might even be able to retain customers and have them come back and shop with you again and again and again now the second most important thing about providing excellent customer service when you're selling things online is your response time now for me I usually like to answer any questions I might get on eBay or on Poshmark within two to three hours but if it's after hours and I'm trying to like you know spend some time with my fiance or model on the date or I'm just seriously busy I like to at least get back to them within at least 24 hours and my due or not you letting the buyer know that you're not trying to avoid them and you're not trying to you know swindle them in any way and you're just trying to get back to them as quickly as possible now like I said sometimes you might be busy you might be out of town and you're just not able to respond to them as quickly as they would like to be responded to but at the end of the day you have to show the effort and you have to let them know that you're not trying to swindle them in any way and if they have any questions or any concerns about a purchase that they may have already ordered you really have to get back to them as fast as possible because especially if you're selling things on eBay or even on Poshmark negative feedback is the worst and the last thing that you definitely want to always keep your response time in mind and keep it as low as possible and if you can answer a quick question within at least two to three minutes go ahead and do that because that might actually seal the deal and close a couple sales for you if you can answer a question really really quickly the next most important thing about providing excellent customer service online is willing to accept returns and providing full refunds or even partial refunds depending on the situation so I'll give you guys a quick story and kind of some background on to how I came up with this idea for this video now I actually just had a customer that bought a shirt from me they messaged me and they said that there was a flaw in one of the shirts that they ordered from me and it clearly wasn't floated I missed because I usually try to go over every item that I sell with a fine-tooth comb but of course it was a pinhole so I definitely missed out on that and instead of going back and forth or trying to deal with the customer in like any type of negative way I basically just asked them what would they prefer and I gave them two options either a full refund and I would cover the cost of shipping or I would give them a partial refund and they can keep the shirt and we can just go like that and for them they decided to keep the shirt and they preferred a partial refund and I believe they paid $30 for the shirt and I just went ahead and gave them the shirt for half off just to cover any inconvenience because for some people they don't really care about a small hole in a shirt or a small slave but for some people that can definitely be a deal-breaker especially if my description said that the item was flawless so that was just a very small situation that happened but it could have been a really really big situation if I didn't go ahead and handle it as soon as possible because that buyer could have went ahead and left me negative feedback if I took too long to respond to them and having negative feedback on eBay or on any platform whatsoever it's just really bad for business and it can slow down your longevity when it comes to being an entrepreneur or an overall business owner because nowadays at the end of the day your name is all that you have so if you have the history of providing bad customer service word will definitely spread and you won't be able to last long in business and that goes for whatever business that you're and even if you're in fitness or if you're on reselling or if you're just an entrepreneur in something else so you definitely want to maintain your name in whatever it is that you're doing and really just provide excellent customer service because at the end of the day if it's not for the customers you really won't have a business and last but certainly not least when it comes to providing excellent customer service especially when you're selling things online is you're handling time now this is something that I'm a huge proponent of and I keep telling you guys about this anytime somebody asks me questions about how I ship in what I like to do when it comes to shipping now for me when it comes to Poshmark in particular I'm not one of those people that like to wrap up items with tissue paper and unicorns and butterflies and all that type of pretty but for me I like to focus on handling time so I like to ship things either the same day or the very next business day and for me that's super important because I know if I was to buy something online if the item isn't exactly as described and I may have seen a couple flaws that wasn't actually detailed if I got it in a good enough amount of time and I got it really quickly that might make me forgive the seller for missing out on a couple flaws or not describing a stain as well as I would have liked them to because for me getting the item as quickly as possible is a little more important so I like to at least treat people the way that I would like to be treated especially when it comes to online sales but I also believe that for most buyers everybody wants to get their things as soon as possible anytime I go through my feedback I'm always noticing that that's one of the first thing that people say super fast delivery and they're very happy about that so always keep in mind that you're handling time is super important even if selling things online is more of a part-time hustle for your it's a side hustle definitely keep in mind that handling time is super important and you have to ship out your items as soon as you're able to now like I said it doesn't have to be as quickly as same day or next business day but just try to ship it out as soon as you can and if something happens where you can't ship it out as fast as you would like to definitely message the buyer keep in contact with them and let them know that the item is on the way and you'll be shipping it out as soon as possible so that's all I have for today's video so if you guys enjoy that one don't forget to hit that like button and subscribe to the channel if you haven't already if there's anything about customer service that I may have forgotten dropped it in the comment section so you could keep that conversation going and I'll see you guys in the next one peace